Domain Name Abuse Reporting
This section provides details of what Konnex Networks requires to investigate a domain abuse claim. The document below provides guidelines for submitting an abuse report to Konnex Networks as a domain name registrar but the enclosed form should be completed to initiate the investigation
There are a range of activities collectively identified as abuse. These include phishing, spam, malware, and trademark and copyright infringement. These are detailed in the document.
Most countries have laws that regulate hosting and website publishing activities and these laws often include mandatory reporting elements. The process from Konnex Networks does not replace due process or other applicable law but when dealing with abuse, you should first engage with us as we have specialised tools and granular access to address the abuse occurring on our systems which may help in resolving the issue prior to further escalation.
Details for what information we require is provided below. Until we have received all of this information, we will be unable to commence with the investigation.
Report Domain Abuse
2.1 Where the issue occurred
• Domain name(s) being complained about, ‘defanged’ if possible
• Specific URLs or subdomains within the domain where the abuse is occurring, if applicable
• Webhost, if known
As a best practice, domains and URLs should be provided in a “de-fanged” form, meaning they are adjusted such that the website address is clear but the link cannot be inadvertently followed. This is to ensure that the recipient does not accidentally click through and receive the malware, view the abusive content, etc. For example, the URL http://example.com could be changed to hXXp://example[.]com. A person reviewing the request can easily identify the domain in question while there is no risk of unintentionally following the link.
2.2 What happened
• Thoroughly outline the situation and describe the harm occurring â—‹ Indicate steps necessary to replicate the abuse
• Provide information about the context and severity of the abuse, and any related evidence
• If possible, include relevant and readable screenshots and/or links to information supporting the abuse claim as well as links providing direct evidence of the abuse
• If possible, provide the date and time when the abuse occurred, and the jurisdiction where the abuse occurred
• Describe the nature of the harm (e.g. physical, monetary), in relation to a person, client, business or group
• Describe the desired outcome from reporting the abuse
o This could include things like suspension or nameserver change (so any related services do not work), transfer lock (so the registration service provider cannot be changed), and requests for confidentiality.
• Indicate if the complaint has already been sent to the web host, including a response if available
• Evidence of any previous contact with domain name owner regarding the complaint, and any responses, if applicable
• If known, the age, or how long the domain has been registered for
2.3 Who the reporter is
• Complete contact details for the reporter
• Status as a representative of a government or law-enforcement agency, if applicable
• Willingness to indemnify the registrar for any action taken, if applicable
If a registrar cannot determine what abuse is taking place, cannot verify or confirm the abuse, or if the activities fall outside the registrar’s abuse policy, the registrar will be unlikely to take action. Also, incomplete or misdirected complaints burden registrar abuse teams, resulting in slower response times to actionable complaints. Following these guidelines helps registrars more effectively investigate and respond to abuse complaints.
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